Frequently Asked Questions about Beauty by Chantel
Got questions? Beauty by Chantel has answers!
Check out these FAQs our customers often ask. Can’t find what you need? Get in touch with us today.
What products does Beauty by Chantel offer?
Beauty by Chantel offers a variety of hair, skin, and beauty products. Each item is expertly curated to provide quality and enhance your natural charm.
Are Beauty by Chantel products cruelty-free?
Yes, all our products are cruelty-free. We prioritize items that respect both our customers and animal welfare.
Do you offer personalized beauty consultations?
Yes! At Beauty by Chantel, we tailor beauty consultations to suit your unique needs. Our professionals are here to help you achieve your beauty goals.
What is your delivery and return policy?
We offer refunds for products that are unused and in their original packaging. Refunds will be issued to the original payment method.
When will my order be dispatched?
Orders are usually dispatched within 1-2 business days. You will receive a dispatch notification via email once your order has been sent.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your order on our website or on the courier’s website.
Do you offer next day delivery?
Yes, we offer next day delivery for an additional fee. Orders must be placed before 2pm GMT to be eligible for next day delivery.
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal and Stripe.
Do you offer gift cards or voucher codes?
Yes, we offer both gift cards and voucher codes. Gift cards can be purchased on our website under accessories and voucher codes can be redeemed at checkout.
How do I use a gift card or voucher code?
To use a gift card or voucher code, simply enter the code at checkout. The discount will be applied to your order total.
Do you offer a student discount?
We currently do not offer a discount for students.
Do you offer subscriptions?
Yes, we offer a subscription service for select products. You can choose to have the product delivered to you every month, every two months, or every three months.
What should I do if I’m having trouble placing an order?
If you’re having trouble placing an order, please contact us for assistance.
How do I change my account details?
You can change your account details, including your email address and password, by logging into your account on our website.
What should I do if I entered the wrong shipping address?
If you entered the wrong shipping address, please contact our contact us as soon as possible. We may be able to update the address before the order is dispatched.
How do you protect my data?
We take data protection seriously and use industry-standard security measures to protect your personal information.
What should I do if I’ve forgotten my account password?
If you’ve forgotten your account password, you can reset it by clicking the “Forgot your password?” link on the login page.
Explore the Secrets to Timeless Beauty and Health
Begin your journey to a healthier and more beautiful you with our curated selection of beauty and wellness products.
- Top-Tier Beauty Products
- Ethical Skincare and Cosmetics
- Customized Beauty Plans
- Nurturing Beauty Within
- Comprehensive Health Solutions
